dun55 Privacy Policy — How We Handle Your Data

01 About This Policy

This Privacy Policy applies to all services offered by dun55 at dun55.app, including the website, the dun55 mobile app for Android and iOS, and any other channel through which you interact with the platform. It covers how we collect, process, store, and protect the personal information of players registered in Pakistan.

By registering an account on dun55, making a deposit in PKR, or simply browsing the platform, you acknowledge that you have read this policy and understand how your data is handled. This policy should be read alongside the dun55 Terms and Conditions, which govern your overall use of the platform.

02 Data We Collect

The information dun55 collects depends on how you interact with the platform. Below is a breakdown of the main categories:

We do not collect sensitive personal data beyond what is required for identity verification. We do not collect biometric data, religious information, political opinions, or health records.

03 How We Use Your Data

Every piece of data collected by dun55 is used for a specific, documented purpose. We do not process your information in ways that go beyond what is described here:

• Account management — creating, maintaining, and securing your dun55 account, processing your login, and managing your player profile
• Identity verification (KYC) — confirming your age (18+), identity, and that you are the rightful owner of the payment methods linked to your account
• Payment processing — handling PKR deposits via JazzCash, Easypaisa, Raast, bank transfer, and cards, as well as processing withdrawal requests to your verified account
• Platform security — detecting fraud, preventing account takeover, identifying multiple accounts, and monitoring for prohibited activity as described in the Terms and Conditions
• Responsible gaming — monitoring gameplay patterns to identify signs of problem gambling, applying limits you set, and administering self-exclusion requests
• Customer support — responding to your queries, complaints, and requests through live chat and email
• Bonus and promotion administration — verifying eligibility for welcome bonuses, deposit matches, free bets, and VIP rewards
• Legal and regulatory compliance — retaining records as required to meet applicable legal obligations including anti-money-laundering checks
• Platform improvement — analysing aggregated, anonymised usage data to improve the casino lobby, sports betting markets, and the dun55 app experience
• Communications — sending account notifications, transaction confirmations, and, where you have opted in, promotional messages about new games, PSL betting offers, and bonuses

Marketing communications are optional. You can opt out of promotional emails or app notifications at any time through your account settings without affecting any other aspect of your dun55 service.

04 Legal Basis for Processing

dun55 processes your personal data on the following legal grounds, depending on the type of processing involved:

• Contractual necessity — processing required to fulfil the services described in the Terms and Conditions, including account operation, payments, and withdrawals
• Legitimate interests — fraud prevention, platform security, and operational analytics that do not override your privacy rights
• Legal obligation — compliance with anti-money-laundering requirements, age verification obligations, and record-keeping requirements
• Consent — marketing communications and optional analytics features, which you can withdraw at any time

05 Payments & Financial Data

dun55 handles PKR transactions through trusted payment processing partners that support JazzCash, Easypaisa, Raast, bank transfers, and debit/credit cards. When you make a deposit or request a withdrawal, your payment details are processed securely within the payment network.

dun55 does not store full card numbers, CVV codes, or complete mobile wallet credentials on its own servers. Payment information is tokenised and handled by the respective payment provider in accordance with applicable financial data security standards.

Transaction records — amounts, dates, payment method type, and status — are retained as part of your account history. These records are necessary for dispute resolution, bonus tracking, and compliance with financial record-keeping obligations. You can view your own transaction history at any time from within your dun55 account.

06 Sharing Your Data

dun55 does not sell your personal data. We share your information only in the following specific and limited circumstances:

• Payment processors — JazzCash, Easypaisa, Raast, banks, and card networks receive the minimum information needed to process your PKR transactions securely
• Identity verification providers — third-party KYC services that help us verify CNIC documents and confirm player identity during the account verification process
• IT and infrastructure providers — cloud hosting, cybersecurity, and platform support providers operating under strict data processing agreements that prohibit them from using your data for their own purposes
• Customer support tools — support platform providers that facilitate live chat and email communications, bound by the same data protection standards
• Analytics providers — anonymised and aggregated data only, used to understand platform usage patterns without identifying individual players
• Legal authorities — where dun55 is legally required to disclose information in connection with a court order, investigation, or other lawful demand. We do not share data with authorities voluntarily beyond what is legally required.

All third-party service providers that handle personal data on dun55's behalf are required to maintain appropriate security standards and are contractually prohibited from using your data for their own commercial purposes.

07 Cookies & Tracking

dun55 uses cookies and similar technologies to keep the platform running properly, remember your preferences, and understand how players use the site. There are three main categories of cookies used:

• Essential cookies — required for the platform to function. These handle session management, login state, and security tokens. They cannot be disabled without breaking core functionality.
• Functional cookies — remember your preferences such as language settings, last visited game category, and notification settings to personalise your experience.
• Analytics cookies — collect anonymised data about how pages are used — which games are popular, which sections see the most traffic, and where players encounter issues. This data is aggregated and does not identify you individually.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using dun55, but may affect certain personalisation features. The dun55 mobile app uses equivalent device-based identifiers for session management and analytics.

08 Data Security

dun55 applies multiple layers of technical and organisational security measures to protect your personal information. These include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Encrypted storage for sensitive personal data including identity documents and payment references
• Role-based access controls ensuring only authorised personnel can access player data, limited to what is needed for their specific function
• Regular security assessments and vulnerability testing of platform infrastructure
• Automated fraud detection systems that monitor for unusual account activity, login attempts, and transaction patterns
• Two-factor authentication options for player accounts to prevent unauthorised access

Despite these measures, no online platform can guarantee absolute security. If you suspect your dun55 account has been accessed without your permission, contact support immediately and change your password. dun55 will act promptly to investigate and secure your account.

09 Data Retention

dun55 retains personal data only for as long as it is needed for the purpose it was collected, or as required by applicable legal obligations. The general retention approach is as follows:

• Active account data — retained for the full duration of your account being open and active on dun55
• Closed account data — financial transaction records and identity verification documents are retained for a minimum period after account closure to meet legal and regulatory record-keeping requirements
• Support communications — retained for a reasonable period to allow follow-up and dispute resolution, after which they are deleted or anonymised
• Marketing consent records — retained until you withdraw consent, after which your details are removed from marketing lists promptly
• Anonymised analytics data — may be retained indefinitely in aggregate form as it cannot be used to identify individual players

When data is no longer required, it is securely deleted or irreversibly anonymised so that it can no longer be linked to you as an individual.

10 Your Rights Over Your Data

As a dun55 player, you have the following rights regarding your personal information. You can exercise any of these rights by contacting dun55 support:

dun55 will respond to all data rights requests within a reasonable timeframe. In some cases, legal obligations may limit our ability to delete certain records — we will always explain clearly if this applies to your request.

11 Children's Privacy

dun55 is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. Age verification is part of the account registration and KYC process precisely to prevent minors from accessing the platform.

If we become aware that an account has been registered by or is being used by a person under 18, the account will be closed immediately and any associated data will be deleted in accordance with our legal obligations. Parents or guardians who believe a minor has created a dun55 account should contact support immediately.

12 Policy Updates

dun55 may update this Privacy Policy from time to time to reflect changes in how we operate, new features we introduce, or updates to applicable legal requirements. When we make changes, the revised policy will be published on this page with an updated "Last Updated" date at the top.

For significant changes that materially affect how your data is used, dun55 will notify registered players through an in-platform message or email where practical. Continued use of dun55 after a policy update is published constitutes acceptance of the revised terms. If you do not agree with an update, you should stop using the platform and contact support to arrange account closure.

13 Contact Us

If you have questions about this Privacy Policy, want to exercise one of your data rights, or have a concern about how your personal information has been handled, please reach out to the dun55 support team. We are available 24 hours a day, seven days a week.

You can contact us via the live chat feature within your dun55 account or by email. Our team will acknowledge your request promptly and work to resolve it as quickly as possible.